Course Details

Good communication is a strategic imperative. Communication difficulties are strongly correlated with not understanding our own and others’ behaviours. Communication is the soft skill that links technical competence to success. When we understand and maximise our relationship skills and communication’s style, we enhance performance and increase productivity, efficiency, generate a positive working environment and potentially enhance staff retention. Good relationships and communications drive customer relations, employee motivation and engagement and overall business success. 

In this course, Maura Dolan covers the following:

  • The link between communications and workplace behaviours
  • Four behaviour styles that describe how people approach their work and relationships
  • Tips for building relationships with others

By purchasing this session you will gain personalized insights that deepen their understanding of themselves and others, making workplace interactions more successful and effective, driving enhanced performance and client relationships. The result can be a more engaged and collaborative workforce.

CPD Course Speaker